Terms & Conditions

Introduction

By visiting or browsing on this Site, you acknowledge that you have read, understood and agreed to be bound by this Agreement and the other policies displayed on this site. You understand that any information entered on the site will be used to facilitate your reservation or payment and where required will be provided to third parties such as the hotel as required for normal operational purposes.

At point of payment, you are redirected to a third-party provider and as such, credit card information entered on the payment gateway is not stored on this site or aha’s reservation systems.

Information

While we endeavour to make reasonable efforts to provide accurate and timely information, you should not assume that the information provided is always current or that this site contains all the relevant information.

Electronic Communications

The user hereby consents to receiving communications from aha electronically and agrees that all agreements, Notices, disclosures and other communications sent by aha satisfies any legal requirements including the requirement that such communication should be in writing.

Intellectual Property Rights

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this Site are the exclusive property of Shepherd’s Tree Game Lodge. Shepherd’s Tree Game Lodges strives to ensure that the contents are accurate and reliable. However, the Site may contain technical inaccuracies or typographical errors or omissions. Shepherd’s Tree Game Lodge reserves the right to make changes, corrections and improvements to the Site at any time without notice. Personal and non-commercial use limitation. This website is for your personal, non-commercial use. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell any information, software, services found on, or obtained from this Site. No part of this Internet Site may be reproduced, wholly or in part, in any way, without obtaining the written consent of Shepherd’s Tree Game Lodge.

Links to third party sites. This site may contain hyperlinks to web sites operated by parties other than Shepherd’s Tree Game Lodge. Such links are provided for your reference only. Shepherd’s Tree Game Lodge does not control such web sites and is not responsible for their content. The inclusion of hyperlinks to such web sites does not imply any association with the sites’ operators. Internet E-mail. Please only use e-mail to send non-confidential notes. Please do not include confidential or private information and do not use Internet E-mail to send us transaction instructions. Customers who choose to send Internet E-mail messages to Shepherd’s Tree Game Lodge containing confidential, private or personal information do so entirely at their own risk. In order to protect you, our responses will not include any confidential Information.

No unlawful or prohibited use. As a condition of your use of the Site, you warrant to Shepherd’s Tree Game Lodge that you will not use the Site for a purpose that is unlawful or prohibited by these Terms and Conditions. In the event you do not agree to the above and foregoing terms of usage, please do not use this Site. Shepherd’s Tree Game Lodge reserves the right to refuse or cancel membership and access to the services of the site without notice.

Copyright © 2011, Shepherd’s Tree Game Lodge All rights reserved.Copyrights and Trademark Notice. The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this Site are the exclusive property of Shepherd’s Tree Game Lodge

Reservation Guarantees, deposits and payments

The credit card is debited for the full stay at the time of reservation.
Online bookings will be secured once your card is transacted with 100% pre-payment
Items not included in this quotation will be charged for in addition
Your online pre-payment must clear in the property’s bank account prior to arrival

Nedbank (iVeri) and First National Bank (FNB) Electronic Fund Transfer (EFT) disclaimer

The booker confirms that by entering his/her profile number, PIN and password he/she has authenticated his/herself as the person that is authorized to debit his/her account with the amounts of the transactions and hereby instructs Nedbank to pay such amounts to the third parties that he/she has nominated via the systems. The booker further confirms and agrees that he/she shall not be entitled to countermand or amend such instruction once Nedbank has received and implemented the said payment instruction and that the payment instruction is subject to the Nedbank terms and conditions of use, to which he/she is bound. The booker confirms that the purchase of all services (“the goods”) constitutes an agreement between him/her and the third party suppliers (“suppliers”) and agrees that all his/her rights and remedies with respect to his/her order, purchase, possession and use of the goods and liability as well as any other obligations related to the goods, if any, shall be subject to the applicable terms and conditions of the suppliers. The booker also confirms that Nedbank is not a party to any such agreements and has no responsibility or obligation in regard to the agreements other than to effect payment to the supplier as duly instructed and that he/she shall have no right of recourse against Nedbank. Appropriate risk mitigating measures need to be taken to counter the possibility of fraudulent transactions.

Detailed description of goods and/or services

Shepherd’s Tree Game Lodge  is a business in the tourism industry that provides accommodation .

Cancellation and Refunds policy

Hotels

• Reservations cancelled within 7 days of arrival will forfeit 100% of the booking price. Cancellation made 8 or more days prior to arrival will receive a 100% refund.

Lodges

• Reservations cancelled within 7 days of arrival will forfeit 100% of the booking price. Cancellation made 8 or more days prior to arrival will receive a 100% refund.

No Shows

• Off Peak: 100% of the first night’s accommodation rate is applicable as the no-show charge.
• Peak: 100% of the full stay is applicable as the no-show charge.

Customer Privacy policy

Shepherd’s Tree Game Lodge  shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the aha a division of Tourvest Holdings (Pty) Limited bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for aha a division of Tourvest Holdings (Pty) Limited via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by aha a division of Tourvest Holdings (Pty) Limited separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Shepherd’s Tree Game Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Shepherd’s Tree Game Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Postnet Suite 203, Private Bag X43, Sunninghill, 2157

Variation

Shepherd’s Tree Game Lodge  may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Contact details

Company Physical Address: Pilanesberg Game Reserve

Email: [email protected]

Telephone: 014 551 3910